Stream Link Troubleshooting Guide

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Check for Updates
- Review Group Announcements for known issues or maintenance.
- If there’s a major fault or downtime, it will be posted there.
Latest App Version
- Confirm you’re on the newest app build.
Clear Cache (Regular Maintenance)
- Clear the app cache regularly.
- Refresh or update app contents/channels daily, or at least weekly.
Clear Data (Advanced Reset)
- Clear app data + cache. Warning: you’ll need your login details afterwards.
- Update app contents/channels again after clearing.
VPN Testing
- Toggle VPN on/off and test.
- If the in-app VPN fails, install an external VPN and try multiple servers/locations.
Device & Router Reset
- For green/black screen or Already connected using a different IP:
- Power off device and router for 2 minutes, then restart and test.
- Run the app’s speed test to confirm connection quality.
Test Another Device/Network
- Try a second device, and test both Wi-Fi and mobile data.
Full Reinstall
- Delete cache and data, uninstall, then reinstall the latest version.
- Grant all requested permissions on first launch.
Player Settings
- If streams won’t open or stutter, change the Player type in app settings and retest.

Quick Fix Checklist

✅ Internet speed minimum 20 Mbps per connection

✅ Device and router rebooted

✅ Cache cleared recently

✅ VPN tested on/off

✅ Tried another device or network

✅ Latest app version installed