2) Privacy Notice

  1. 2.1 Controller & Contact

    Controller: [Stream Link Pro / Legal Entity].
    Email: [privacy@streamlinkpro.com].
    EU Representative (if required): [Name/Address].

  2. 2.2 What We Collect

    Account & identity: name, email, password hash, country, billing address, phone (optional).
    Transactional: plans purchased, invoices, payment status, renewals.
    Support: messages, tickets, chat/call history.
    Technical: IP, device/OS, app version, approximate location, logs, connection counts, error reports.
    Usage: login timestamps, session duration, high-level streaming events (not granular viewing unless needed for fraud/security).
    Cookies: necessary cookies; analytics/performance cookies with consent.

  3. 2.3 Why We Use Your Data (Legal Bases)

    • Provide the Service & support (contract).
    • Payments, billing, fraud prevention (contract/legitimate interests/legal obligation).
    • Account security, abuse prevention, fair-use enforcement (legitimate interests).
    • Service communications (legitimate interests).
    • Marketing (consent where required; opt-out anytime).
    • Compliance with tax, accounting, legal duties (legal obligation).

  4. 2.4 Sharing

    We share data with:
    • Payment processors (Stripe, PayPal, NOWPayments, banks). They usually act as independent controllers.
    • Hosting/CDN, email delivery, analytics, support systems, error reporting, anti-fraud tools.
    • Professional advisers and authorities where required by law.
    We do not sell your data.

  5. 2.5 International Transfers

    Data may be transferred outside the UK/EEA with appropriate safeguards (adequacy, SCCs, IDTA/UK Addendum). Copies available on request.

  6. 2.6 Retention

    • Account data: duration of subscription + up to 6 years (tax/accounting).
    • Logs/security data: 90–365 days unless needed longer.
    • Support tickets: up to 24 months.
    We keep data only as long as necessary.

  7. 2.7 Your Rights

    You may access, correct, delete, restrict, object, or port your data, and withdraw consent (where used) at any time. Email: [privacy@yourviewingroom.com].

  8. 2.8 Complaints

    You may complain to your local data authority. In the UK: the ICO (ico.org.uk). We appreciate the chance to resolve issues first.

  9. 2.9 Security

    We use organisational and technical measures such as encryption in transit, access controls, and least-privilege practices. No system is perfect—report incidents to [security@yourviewingroom.com].

  10. 2.10 Cookies

    • Strictly necessary: login/session, checkout, fraud prevention.
    • Performance/analytics (optional).
    • Preferences (optional).
    Manage consent via our cookie banner. See our Cookie Policy for more.

  11. 2.11 Marketing

    Service emails are sent by default. Marketing emails are opt-in where required. Unsubscribe anytime via the link or from your account.

  12. 2.12 Children

    The Service is for adults. We do not knowingly collect data from children.

  13. 2.13 Changes to This Notice

    Updates will be posted here. Significant changes may also be emailed. Continued use after updates means you accept them.

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